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Can't invite other to XD-File

New Here ,
Jul 02, 2021 Jul 02, 2021

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For some time now I have not been able to invite other people to an XD file.
The error says: We are currently unable to upload your document to Creative Cloud. "
I have an Adobe XD - Payed Account. There is still enough free cloud storage.
How can I fix the problem?

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Adobe Community Professional ,
Jul 02, 2021 Jul 02, 2021

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Hi, what version of Adobe XD are you using? Have you tried logging out and back into your Adobe account?

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New Here ,
Jul 02, 2021 Jul 02, 2021

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My XD-Version is 41.1.12.9
I tried to login again. Didn't help.
The problem only occurs in a specific file. Strangely, it seems to work in other files.

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please ensure that all the collaborators are on the latest version of XD which is 41.1.12. If XD is up to date, will it be possible for you to share the actual file and system logs with us? If yes, please collect logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and add the XD file and log file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name. We'll try our best to help you with it.

 

Regards

Rishabh

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