Can't Open a XD file - error 86

Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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Hi there,
I have just tried to open up a file I ahve been working on. I am getting the code 86 error. 
All other files are fine, all the versions before and 1 cloud version are fine but the 3rd version that had many many hours of changes to it has this error. I ahve copied file to PC and tried there. I have renamed, I have checked for permission errors. The PC was under my personal user so different account. Any help?

error-XD.jpg

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Data loss , Known Issue , Open and save docs

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi there,

 

Thanks for contacting, We would request you to please try creating a new user account of your machine.

 

Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

 

Let us know if that helps.

 

Thanks,

Madhumati

 

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Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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hey there, 

So even though I tried it out on a PC and not the Mac on a different adobe license you think this is still the thing to do?

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi there,

 

Please try this once on your mac as well and let us know if the issue got resolved.

 

Thanks,

Madhumati

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Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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can you let me know the next steps please so i can try salvage something during the weekend?

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi there,

 

If you are still facing that issue then try the steps suggested in this post:  https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/105...

 

Thanks,

Madhumati

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