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Can't open adobe XD

New Here ,
Dec 15, 2021 Dec 15, 2021

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I tried opening my adobe XD after restarting my macbook, but it will only bounce twice and that's all. Please help me out!

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correct answers 1 Correct answer

Adobe Employee , Jan 04, 2022 Jan 04, 2022

Hi Waliyullah22259001abcu,

 

Hope you're doing well!

 

We would like to follow up your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

 

You may try uninstalling XD from Creative Cloud Desktop app and then reinstall from Creative Cloud desktop app and then try to launch. 

 

Let us know if you still face the issue.

 

Thanks,

Harshika

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Community Expert ,
Dec 15, 2021 Dec 15, 2021

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Hi, what version of Adobe XD are you using? Have you tried to do a new software installation?

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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Hi, do you still need help? Has your problem been solved? Keep us updated

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Adobe Employee ,
Jan 04, 2022 Jan 04, 2022

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Hi Waliyullah22259001abcu,

 

Hope you're doing well!

 

We would like to follow up your issue. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance.

 

You may try uninstalling XD from Creative Cloud Desktop app and then reinstall from Creative Cloud desktop app and then try to launch. 

 

Let us know if you still face the issue.

 

Thanks,

Harshika

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New Here ,
Dec 17, 2023 Dec 17, 2023

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Hi all!

 

I'm getting a error message when trying to open the app:

 

"Adobe XD.app" is damaged and can't be opened.
This file was downloaded on an unknown date.

 

I have uninstalled it a couple times, tried installing an older version and still get the same message.

 

Please help!

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New Here ,
May 08, 2024 May 08, 2024

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Same for me, I'm really pissed, why am I paying for Abode when I can't even install XD on a brand new mac? I'm loosing time just to use an app I have paid and cannot use. And what advice do you give ? try uninstall and install again. whao. Well I have done that 4 times now, and it's not working. So what now ? I'll have to wait a month for a stupid answer on this forum ? Great..... 

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