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Can't open any XD Document in mobile App

Community Beginner ,
Sep 11, 2018 Sep 11, 2018

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I am Using Adobe XD on Windows 10.
Also the actual version of Adobe XD on Android 8.1

The main problem is, that I crated a prototype on Adobe XD - (Win10) but the mobile version will not find the document.

The List ist completly empty. So I am not able to open my XD documents.

I am able to publish my prototype and view it in the web Browser, but not in XD(mobile App)

Do you have any Ideas of how i get the XD Prototype running?

Screenshot_20180911-170504.png

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Adobe Employee ,
Sep 11, 2018 Sep 11, 2018

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Just to be sure, are you using the process described in, "Preview XD documents stored in Creative Cloud Libraries" in this article? Preview your prototypes on mobile devices

Thanks,

Preran

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Community Beginner ,
Sep 12, 2018 Sep 12, 2018

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Yes that is correct.

Unfortunately i am not able to see my Files that are stored in the Cloud!

File is in the Cloud:

1.png

File in the mobile App

123.png

I double checked that my account ist the same on both devices.

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New Here ,
Sep 12, 2018 Sep 12, 2018

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I'm having a similar issue, although I'm able to see the files, I can't download to preview them.

When I open a document, the loading indicator runs till 95%, then it stucks there and nothing happens. Sometimes, it shows an error "Error downloading CC asset".

Hope this helps you, me or both! I really need to preview the files to validate the design with my customer.

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Adobe Employee ,
Sep 13, 2018 Sep 13, 2018

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It looks like we have a bug logged for this issue. I am not sure as to when it will be fixed though. I will keep you updated.

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Adobe Employee ,
Sep 13, 2018 Sep 13, 2018

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We would like to investigate this issue further. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for further investigation.

Thanks,

Preran

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Community Beginner ,
Sep 28, 2018 Sep 28, 2018

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I have the same issue, but after doing the following  was able to see the file,

  • Logout and Login again (No success)
  • Upload other XD files (The second file was there, the 1st not)
  • Rename the file (No success)
  • Rename the file without "_", and rename the same files with different names (No success)

The only way was make a copy of the same file. (I was able to see the file on my phone)

2018-09-28_15h45_54.png

Screenshot_20180928-154853.png

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