Can't open any XD Document in mobile App
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I am Using Adobe XD on Windows 10.
Also the actual version of Adobe XD on Android 8.1
The main problem is, that I crated a prototype on Adobe XD - (Win10) but the mobile version will not find the document.
The List ist completly empty. So I am not able to open my XD documents.
I am able to publish my prototype and view it in the web Browser, but not in XD(mobile App)
Do you have any Ideas of how i get the XD Prototype running?
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Just to be sure, are you using the process described in, "Preview XD documents stored in Creative Cloud Libraries" in this article? Preview your prototypes on mobile devices
Thanks,
Preran
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Yes that is correct.
Unfortunately i am not able to see my Files that are stored in the Cloud!
File is in the Cloud:
File in the mobile App
I double checked that my account ist the same on both devices.
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I'm having a similar issue, although I'm able to see the files, I can't download to preview them.
When I open a document, the loading indicator runs till 95%, then it stucks there and nothing happens. Sometimes, it shows an error "Error downloading CC asset".
Hope this helps you, me or both! I really need to preview the files to validate the design with my customer.
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It looks like we have a bug logged for this issue. I am not sure as to when it will be fixed though. I will keep you updated.
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We would like to investigate this issue further. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for further investigation.
Thanks,
Preran
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I have the same issue, but after doing the following was able to see the file,
- Logout and Login again (No success)
- Upload other XD files (The second file was there, the 1st not)
- Rename the file (No success)
- Rename the file without "_", and rename the same files with different names (No success)
The only way was make a copy of the same file. (I was able to see the file on my phone)
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