Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Can't Open Multiple Files

Community Beginner ,
Dec 11, 2017 Dec 11, 2017

Hi Adobe XD Community,

I keep having this issue where I cannot open multiple files at a time. It does not happen all time and appears to sporadic. The issue is resolved when I close Adobe XD and relaunch it. But it's a matter of time before it happens again.

3.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 12, 2017 Dec 12, 2017

What approach are you using to open multiple files?  If you're pressing Ctrl-O to bring up the file picker and then selecting multiple items there, on Windows there's a known issue where this only support multi-selecting if you launched it from a document window (as opposed to the "Welcome screen").  Does that sound like it could be the issue you're seeing?

If not, and you're opening files a different way such as drag & drop, please let us know exactly what steps you're using.

Translate
Adobe Employee ,
Dec 12, 2017 Dec 12, 2017

What approach are you using to open multiple files?  If you're pressing Ctrl-O to bring up the file picker and then selecting multiple items there, on Windows there's a known issue where this only support multi-selecting if you launched it from a document window (as opposed to the "Welcome screen").  Does that sound like it could be the issue you're seeing?

If not, and you're opening files a different way such as drag & drop, please let us know exactly what steps you're using.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 12, 2017 Dec 12, 2017

I am using CTRL + O to bring up the file picker and selecting one file. A new XD window opens but the file does not load. XD then begins the process of opening the fule. I can see XD's UI Tools but the Artboard does not render.

Today, I will try to open new files from XD's 'Welcome Screen' and see if this still happens.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2018 Apr 16, 2018

Having Same problem, working in mac.. can anyone help me

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2018 May 14, 2018

Same here! Mac.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2018 May 15, 2018
LATEST

@lada60790295 I was having that same problem on Mac Sierra but today I downloaded the latest update from Creative Cloud and it seemed to resolve the issue for me.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines