Can't open my file on the mobile app

[Justine0D45]

Hello,

I've been trying to open my xd file on the mobile app on an android phone.

When I upload the file on the cloud, it doesn't appear on the app's list (but some older files on the cloud do appear)

When I plug my phone with usb, nothing happens both on the mobile and desktop app...

The links won't open on the mobile browsers...

Can you halp me ?

Cheers!

[Ashutosh_Mishra]

Hi there,

Sorry to hear about this. I have found a similar discussion(https://community.adobe.com/t5/adobe-xd/can-t-open-any-xd-document-in-mobile-app/td-p/10128403?page=...) on Adobe XD community. Please check if the suggestions provided help.

I am also moving this post to Adobe XD community for expert help.

Regards,

Ashutosh

[Justine0D45]

Hey,

Thanks for you message. I went on the link you gave me, but I didn't find an answer...

[Justine0D45]

Hey, I still have the problem.

Anybody in your customer support can help me ???

[HARSHIKA_VERMA]

Hi Justin,

Sorry for the delay in response. Would you mind checking this article: https://helpx.adobe.com/in/xd/user-guide.html/in/xd/help/preview-mobile.ug.html and let us know if that helps?

Thanks,

Harshika