Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can't run Adobe XD on Windows

New Here ,
Aug 17, 2021 Aug 17, 2021

Copy link to clipboard

Copied

no matter what i do or try, I can open Adobe XD app on windows. 

Uninstall it and installed it 10 times. Cleared all temp files. Deleted "Adobe XD" file from "common Files-Adobe". Signed out, signed in to my adobe account 15 times. nothing works. 

 

all i get is this message

adobeXD_crash.jpg

TOPICS
Crash on windows

Views

147

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Could you please confirm if you changed the install location? Also, are you installing XD on an Enterprise network? If you have an enterprise subscription, please log a support case with the Engineering team https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 17, 2021 Aug 17, 2021

Copy link to clipboard

Copied

LATEST

hi, 

 

1. i dont have enterprise subscription

2. i didnt change install location (i tried installing other apps from Adobe CC and it all works fine - i can easly install and uninstall them). only with XD i run into this problem. tried every possible solution, and it still can be installed. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines