Can't see the link I created, but other people can

New Here ,
Nov 30, 2021 Nov 30, 2021

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Hi!

 

I'm the owner of the document and when I create a link, I can't see the prototype, but other people can and I don't know how to fix it.

 

I keep getting this message:

 

ccarolinasr_0-1638283085912.png

"An error has occurred.

Try accessing the link again or, if the error persists, report it here."

 

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New Here ,
Nov 30, 2021 Nov 30, 2021

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I think it's my wifi, but why? 

 

I opened the link on my phone and it's working fine. 😞

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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Do you have an adblocker installed on your desktop? Pause that and try again to see if it works without that. I don't know why an adblocker would create that error, but it's worth trying.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Nov 30, 2021 Nov 30, 2021

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No, I don't have. Since yesterday I can't see any link

 

This is the prototype:

https://xd.adobe.com/view/315712af-ed48-4ef0-bdc8-ce9d4dd2a896-6404/

 

This is the link when I try to see it:

https://xd.adobe.com/view/315712af-ed48-4ef0-bdc8-ce9d4dd2a896-6404/#access_token=eyJhbGciOiJSUzI1Ni...

 

Message:

ccarolinasr_0-1638292734645.png

 

 

 

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New Here ,
Nov 30, 2021 Nov 30, 2021

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I found this thread about the same error:

 

https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-shared-links-are-not-working-error-some...

 

Is this a server issue?

 

 

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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I can see the link, so it's not a server issue. 


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

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What web browser are you using? Have you tried another browser on the same computer?


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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