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Can't share - Having "Unknown Error; Try again later" message

New Here ,
Sep 11, 2018 Sep 11, 2018

I can't share the prototype today - it was working fine last week and now my clients are getting the "Unknown Error; please try again later" error. Very frustrating! Have tried multiple browsers and checked for WebGL. Any ideas?

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correct answers 1 Correct answer

Adobe Employee , Sep 12, 2018 Sep 12, 2018

If the solutions in the link I provided did not help, I suggest getting in touch with Adobe tech support Contact Customer Care

If you have an Enterprise license or a team license, request your Admin to get in touch with the team using the information that was provided during purchase.

Let me know if you need more info or assistance.

Thanks,

Preran

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Adobe Employee ,
Sep 12, 2018 Sep 12, 2018

Hi rennsau,

Is this happening with all your projects or just some? Did you try republishing to see if it works? Also, are you on the latest XD version?

Can you try the solutions in this article Shared web prototype does not appear ​and let me know if they helped?

Thanks,

Preran

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New Here ,
Sep 12, 2018 Sep 12, 2018

Thanks for the response, Preran. Yes, I'm running the latest version of XD. I've republished (twice) and it shows up fine in my online dashboard. However, when I share the link, both in-house staff and external clients receive the same error message, although the "Your link was shared successfully" dialogue does come up. I've removed contacts and then re-shared, too, but that doesn't work either. It was working fine last week.

Thanks,

Sabrina

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New Here ,
Sep 12, 2018 Sep 12, 2018

Oh, and our setup here includes all three browsers that are up to date. I've tried all of them.

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Adobe Employee ,
Sep 12, 2018 Sep 12, 2018
LATEST

If the solutions in the link I provided did not help, I suggest getting in touch with Adobe tech support Contact Customer Care

If you have an Enterprise license or a team license, request your Admin to get in touch with the team using the information that was provided during purchase.

Let me know if you need more info or assistance.

Thanks,

Preran

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines