Can't sign in to adobe xd mobile app

[marvphantom]

hi, how you doing, i have a problem trying to access to my account to adobe xd app on iPhone, the "continue with adobe" doesn´t work, when i click the button nothing happens, could you help me with that

 

[gianvitulano]

Hi,
to help you we need some more information. What device are you running the app on? Is the app updated to the latest version? Thank you very much

[marvphantom]

Hi, it´s an iPhone 15 with the latest version of the App but the button simply doesn´t work

[RvdOost]

Hi there,

i have the same problem. i use the iphone 12 and have the latest version of the app.

[creative explorer]

@marvphantom Are you saying none of the four logins work for you (Adobe, Apple, Google or Facebook)? I tried and I was able to try log into my account with no issues. Very odd that the new iphone 15 to the older iphone 12 doesn't work. I have tried 3 out of the 4 logins, and I was able to log into my Xd no problem

[marvphantom · Accepted solution]

yeah man, thanks. i´m goint to close this case cause i added Google in Adobe to be able to log in, i wanted to log in just with adobe but i just solved it this way, thanks

[Aaron38233817d4yz]

I'm using Adobe since it's my work account, and tapping on "continue with adobe" literally does nothing. The button shows a tap state of darker blue, but goes nowhere, opens nothing. All three of the others have action, but I don't want to use them since this is for work. Coprorate has disabled USB ports on our laptops, so I can't go that route either. 

But I know they're killing XD support, so I'm guessing there won't be any fix. 

[creative explorer]

@Aaron38233817d4yz if you are using Adobe at work, then go to the adobe.com, and log into with work email or the account that is registered with..not your personal account. 

This is my work account:

and this shows you my personal account:

So, you need to make sure you are in the right account

[Aaron38233817d4yz]

The app on desktop isn't the issue, and regardless, I am signed into my work account on my machine. The issue I'm talking about is regarding the app on iOS. I can tap the button to sign in with an Adobe ID, Apple Login, Google Login or Facebook Login. Tapping on the Adobe ID option does nothing. It's non-responsive. It changes the color of the tap state, but takes no action from there.