Copy link to clipboard
Copied
Hello guys!
Every time I try to update XD by Creative Cloud the update stops in 77% and then an error appears.
Does anyone know how to solve it?
Thanks for listening
This is the error:
Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)
FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:11.0.22.10
FATAL: Error occurred in install of package (Name: UWPAssets Version: 11.0.22.10). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETR46EA.tmp\1\SparklerApp\SparklerApp.appx
11.0.22.10
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:
Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR46EA.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx
false
with error code 1
ERROR: Failed to install UWP Appx Package
-------------------------------------------------------------------------------------
See Jeff's response in this forum post Installer issue with exit code 191​ and let us know if it helped. For more assistance, you can contact tech support directly using this link Contact Customer Care
Thanks,
Preran
Copy link to clipboard
Copied
See Jeff's response in this forum post Installer issue with exit code 191​ and let us know if it helped. For more assistance, you can contact tech support directly using this link Contact Customer Care
Thanks,
Preran
Find more inspiration, events, and resources on the new Adobe Community
Explore Now