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Can't update or uninstall

Participant ,
Jan 26, 2021 Jan 26, 2021

My internet faltered while XD was updating causing the update to fail, and now with everything back to normal, all updates fail.  The old version still runs, but I'd rather be able to update the software.

 

Also, in windows control panel, XD isn't even listed, and in the Creative Cloud software, if I click on the three dots besides XD, "uninstall" isn't listed.

 

Here's some more stuff:

 

Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:36.1.32.5
FATAL: Error occurred in install of package (Name: UWPAssets Version: 36.1.32.5). Error code: '183'
WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD/PluginCleanup.exe" failed with exit code: -1073740791
-------------------------------------------------------------------------------------
TOPICS
Product performance
485
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correct answers 1 Correct answer

Adobe Employee , Jan 26, 2021 Jan 26, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/in/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021
LATEST

Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/in/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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