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Cannot Manage Team Members

Explorer ,
May 02, 2022 May 02, 2022

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Hello, 

We are part of an Adobe business plan that has team management capabilities. 

When using XD, and sharing LIbraries, it by default includes a group called "Everyone - Members" when sharing the library. I have a screenshot below. 

Christopher247_0-1651538498933.png

The problem is, this sharing popup says "Team - 1 member" and when I click into this, I (the one sharing this library) am the only member within that team. 

When I click into the "Everyone - Members" group I only see myself listed as shown in the screenshot below: 

Christopher247_1-1651538736434.png

 

 

When I visit https://adminconsole.adobe.com/ I have 18 members listed, all with licenses that have access to XD. 

 

There is no documentation that I can find anywhere on Adobe on how to manage this "Everyone" team. This appears to be a bug. 

 

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correct answers 1 Correct answer

Adobe Employee , May 06, 2022 May 06, 2022

Hi @Christopher247 ,

 

Sorry for the delay. For an enterprise account, please log a support case or contact the team directly using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

Regards

Rishabh

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi @Christopher247 ,

 

Sorry for the delay. For an enterprise account, please log a support case or contact the team directly using this link https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

Regards

Rishabh

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