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Cannot open any cloud documents that have co-editing enabled...WTF!!

Explorer ,
Sep 25, 2020 Sep 25, 2020

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Please please please fix this as soon as possible!!!!!

 

Updated XD to latest version 33.1.12.4 and now cannot open any cloud documents that have co-editing enabled.....wtf.....!!!!!!

 

Every document i try give me the following error:

 

"Trying to reconnet"

"This document is temporarily unavailable for offline editing. Connect to Creative Cloud to upgrade the document for offline usage"

 

This is not OK.

 

I've checked in creative cloud, both in the app and online - there are no obvious options to "upgrade the document" ....can't find that one anywhere 

 

I'm not sure that this is appropriate, how do i explain this one to the team, oh yeah about meeting those deadlines we're working to...ffs..????

 

Can you fix this as soon as possible, i really really need a solution v.v.quickly to this...it's becoming a bit of a running joke at the moment.

TOPICS
Data loss, Import and export, Open and save docs, Product performance, Share or publish

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correct answers 1 Correct answer

Adobe Employee , Sep 25, 2020 Sep 25, 2020
Sorry you're hitting this! We're tracking an issue right now with our services that might have contributed to this issue. Please check the issue on status.adobe.com for real time updates.

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Explorer ,
Sep 25, 2020 Sep 25, 2020

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Here's the message...same for every co-editing doc i've checked:

 

ffs-here we go again XD.jpg

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Explorer ,
Sep 25, 2020 Sep 25, 2020

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Don't get me wrong, I love what you're doing with XD, i think it's an amawzing tool and know that ultimately you'll get there....however with silly things like this it's becoming increasingly harder and harder to justify why it's the right platform....

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Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

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Sorry you're hitting this! We're tracking an issue right now with our services that might have contributed to this issue. Please check the issue on status.adobe.com for real time updates.

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