Cannot open cloud document

[Syukri Gazali]

Why i cannot open my old cloud document ? I need to open my previous work.

Adobe XD says:

"sorry we cant open this document"

[Chethan Girish]

Hi There,

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

• Sign out of Adobe XD and Adobe CC Desktop App.
• Please close CoreSync Process and all Adobe related processes from the Task Manager.
• Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

Also please go through the below helpx link for the cloud document opening Issue: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html

If it still doesn't work, please share a few more details like:

1. A screenshot of the About XD info page under the help menu.
2. Are you connected to a private network or an enterprise network?

please feel free to update this discussion in case you need further assistance and we will be happy to help.

Thanks,

Chethan