Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Cannot open cloud document

Community Beginner ,
Jul 28, 2021 Jul 28, 2021

Why i cannot open my old cloud document ? I need to open my previous work.

 

Adobe XD says:

"sorry we cant open this document"

261
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2021 Jul 28, 2021
LATEST

Hi There,

 

Sorry to hear about the trouble. Could you please try the steps below and share check if you are able to open cloud document:

  • Sign out of Adobe XD and Adobe CC Desktop App.
  • Please close CoreSync Process and all Adobe related processes from the Task Manager.
  • Sign back in on Adobe CC Desktop app and launch XD from there and check if you are able to open cloud docs.

Also please go through the below helpx link for the cloud document opening Issue: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html

If it still doesn't work, please share a few more details like:

  1. A screenshot of the About XD info page under the help menu.
  2. Are you connected to a private network or an enterprise network?

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

Thanks,

Chethan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines