Cannot open or save files

[hegeh]

Cannot open existing files or save the one I already had opened.

When trying to open various files I get the same error message: "Error loading document. Invalid document type." (file extension xd on all of them)

When I try to save the file I already have open I get this error message: "The document "KUNDEREGISTER grafisk v2.xd" could not be saved."

When I try save as... on the same file I get this error message: "The document "KUNDEREGISTER grafisk v2.xd" could not be saved as "KUNDEREGISTER grafisk v3.xd""

I'm on a Mac OS X El Capitan (10.11.6) and XD is the 0.6.12.17 Beta version, continually updated via CC updates.

Please help, I'm using the app in a client project

[Rickyb7]

Hey, I've been having this problem since this morning, tried everything.

[thegoodnunes]

I have the same problem.  File had previously saved successfully.  But today, after doing a handful (more than) of edits, trying to Save or Save As gives me

I get the same error for any of my XD files I try to edit in this session.  Don't want to shut down XD because I don't want to lose existing edits....

EDITED: So I followed the Copy Artboards suggestion above, and was able to successfully paste into a new document that saved.  (whew)  When I exited the original file, I selected Save Changes to close the file, and I did not receive the "could not be saved" error.  And the file had in fact saved all changes.  So the error message only occurred when I tried to Save or Save As an active file.  Did not reproduce error when saving on close of file.

[archemedia]

So rounding up solutions from above, there are two possible ways:

1. copy the artboards; quit xd; restart xd; paste artboards in a new document and then save

2. just quit xd and click on 'save changes'

This will enable people to keep their work intact until Adobe comes with a bug fix

[maryannkareh]

@archemedia thanks this worked but Adobe needs to fix this bug. Thanks

[elainecc]

Hi, all-

We're working on getting a release out to you guys for this save issue. Please upvote this in UserVoice to get notified when we release! There's also a preventative measure in there (close/open XD once a day) until we get the fix to you guys.

[Mac] Intermittent save issues (G15132) – Adobe XD Feedback : Feature Requests & Bugs

-Elaine

[aaronp41329941]

Unacceptable service. I pay for this every month, and am using this for my work. I have just put hours into a design product, and am now unable to save my file. All of that work is now gone. What solution do you have for someone to come redo all of my work?

[TheNord]

Surprise!

I got the same issue - cannot save or open files.

[TheNord]

The only option, if you have this problem, is to:

1. Select all

2. Close the program

3. Restart the program

4. Create new project

5. Paste

6. Save

[Preran]

Hi TheNord,

Did you try updating to the latest version of XD? If not, can you upgrade and let us know if you are still facing this issue?

Thanks,

Preran

[Peter_Flynn · Accepted solution]

To state it more explicitly: the Mac save/load problems should now be fixed.

The fix is contained in Adobe XD version 0.6.18.5, released on March 7.  Check the About box to make sure you have this new version.  If not, open the Creative Cloud app, click the gear icon, then click Check for Updates.

If you are using version 0.6.18.5 and you're still having problems opening or saving files, then please let us know right away.

If you are having save/load problems on Windows, please refer to this other forum thread.

- Peter

[hegeh]

Happy to report that everything works fine after the upgrade!

[Dan Rodney]

aaronp41329941​ Please keep in mind that XD is still in Beta. Beta means it's unfinished software and is undergoing major development. Adobe is trying to release stable beta releases, but you should not be surprised to find bugs or incomplete features in beta software. Using beta software for professional work may not be the best idea.

[elainecc]

Hi, all-

Given the massive confusion between the two platforms, I'm going to lock this thread. If you're on Windows, please head over to this other thread, which Peter pointed to: this other forum thread.

Thanks,

-Elaine

[maryannkareh]

I was also facing the same problem, couldn't save files just copy all the Artboards on the left menu, quit XD and then restart, open a new artboard then paste it works perfectly. And maybe try and close XD when you not using it to avoid the same error message.