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Cannot open XD files when upgrade to V55.2.12

New Here ,
Nov 29, 2022 Nov 29, 2022

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After the latest upgrade, some of my created files cannot be opened, showing the message "Sorry, we can't open this document"... and I also found some of the shared to me files also cannot be opened, it said I don't have permission but actually the owner have already shared that. How to resolve these problems? Thanks.

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

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Hi @Warner Wang, as I see in some other conversation, you might want to try @Preran's suggestion:

"

- Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

- When using the CC cleaner choose the step to Fix the host file."

Hope this heps!

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