Cannot open xd local file (Error code 86)

Community Beginner ,
Jul 04, 2022 Jul 04, 2022

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Only certain files won't open.

I've tried reinstalling xd, creating a new window account, and so on.

but the error keeps popping up

 

These are my laptop specs

  • Intel(r) core(tm) i7-10875H CPU @ 2.30Hz
  • Ram 64GB
  • Intel(R) UHD Graphics
TOPICS
Crash on windows , Data loss

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Adobe Community Professional ,
Jul 05, 2022 Jul 05, 2022

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Adobe Employee ,
Jul 05, 2022 Jul 05, 2022

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Hi @혜원25125109f8pa,

 

We are sorry to hear you're unable to open the local XD files. As Italo directed you towards the right post, could you please try the solution suggested in the post?

 

If that doesn't help, please share the below details so that we can investigate the issue and escalate it further-

 

We would request you to please share the below details as well-

  • What was the date and time (mention time zone) on which you experienced this issue?
  • Is the document located on external drives (USB drive, external HDD/SSD) or on a shared network?
  • Was the file(s) on the external drives, network shares, and/or folders synced to the cloud at any point in time?
  • Have you observed similar issues with files from other software?
  • Did you perform a forced shutdown of the computer or experience a power loss before this incident?
  • Are you the author of this document, or was it shared with you?
  • What is the name and version of the antivirus software running on your computer?

 

Please upload the XD file to a shared location such as CC or Dropbox and share the URL with me over a private message.

 

I will try my best to help.

 

Thanks,

Harshika

 

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Community Beginner ,
Jul 10, 2022 Jul 10, 2022

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  • 날짜는 7월 4일입니다.
  • 이 파일은 외장 하드 드라이브에 있습니다.
  • 나는 그것에 대해 확실하지 않다. 하지만 그렇지 않은 것 같습니다.
  • 아니요, 비슷한 문제를 발견한 적이 없습니다.
  • 몇 번이나 강제 종료한 것 같아
  • author.
  • AhnLab Safe Transaction 1.0 (Version 1.5.1.1)

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Thanks for sharing the info, @혜원25125109f8pa. Could you please share the XD file with me over a private message so that I can log a bug for your issue?

 

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

I will try my best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Thank you for sharing the file. I have logged a bug for the issue. I will get back to you if the team needs more info and will keep you posted with the updates.

 

Thanks,

Harshika

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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It is an important file used by the company, is there any way to recover it? 

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi @혜원25125109f8pa ,

 

We're so sorry for the delay. The bug is still open and the team is working on it. We're tracking this so we'll update this discussion as soon as we hear from the team.

 

Regards

Rishabh

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Community Beginner ,
Jul 13, 2022 Jul 13, 2022

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thank you 🙂

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

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Hi @혜원25125109f8pa,

 

Thank you for being so patient. I have shared the recovered file with you over a private message. Please have a look and follow the instructions shared.

 

I hope it helps. Let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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thank you
But a lot of artboards have been deleted, how can I recover more?

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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LATEST

Yes. I understand. However, there was some artboard corrupted in the file, and the team tried their best to recover the maximum from their end. 

 

You need to review the document thoroughly as:-

  1. One of the corrupted art-board has been removed.
  2. Artboards dimensions of the remaining artboards may not be correct.
  3. Artboards may have been mispositioned etc.
  4. Artboard names will be lost as they created them with the help of their standard presets.

 

Please review the artboards from the layer panels and fix them as desired.

 

Hope it helps.

 

Thanks,

Harshika

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Explorer ,
Jul 12, 2022 Jul 12, 2022

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Try to open the file on another machine. If the file opened up, rename the file and then try to open the file again on the first machine.

 

Regards,

Peter

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