Cannot verify subscription status in offline mode

New Here ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

I can't open Adobe XD suddenly!! But it's OK when I open Photoshop and Illustrator. Why??
It show "We can’t verify your subscription status.
We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide."

MinhPhuc5C60_0-1635167954441.png

 

 

 

 

I tried upadte XD, install again or install old version, but it's still not working.

I found below solutions, but still useless.

https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...

 

(My system is Windows 10 home)

Views

143

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

We're so sorry to hear about the trouble. If you have already tried the steps shared on the above mentioned articles, we'll need to troubleshoot this on a live session so please contact us directly using this link https://helpx.adobe.com/contact.html

 

Please click on Help & Support and then contact us.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines