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Cant update library

Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Windows 10

XD: 35.2.12.6

CC: 4.3.71.1

 

 

Very urgent. I have a huge delivery dependent on this component library. 

I need help!

 

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Product performance

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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I have restarted XD,

I have treid multiple times: ctl + Alt + T to close all adobe processes

I have reinstalled Adobe CC

I have restarted

 

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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I also tried duplicating the file and it also has the same problem.

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi,

Sorry you are seeing this! 
Could you please collect logs via Adobe Log Collector (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)
And post the Logs ID here.
Also, please share the document if that is possible, so we can take a look. Sending you DM. 

Thank you,
Mariia

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Anybody have at least a workaround or strategy with least amount of effort to recreate my 50+ screens and 50+ components? Its not like XD has a relink component feature right? I cant even copy the components to a new file and relink the components. Were are forced to used cloud based documents yet when they fail we are helpless.  

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