Character Styles transforming when I send the file to a colleague

Report · May 05, 2020

(Mac user)

1. When I open my XD files, they flag Open Sans has 'missing font' - I confirm in Adobe Type and the entire font is synced.

2. I replace all the flagged missing fonts with Open Sans and keep working.

3. I send the file to a colleague and when they open it, the semi-bold becomes bold and some of the letters disappear.

(already did that magic of shutting down the computer, unsync and re-sync the font, etc)

This is a huge problem when you have a release to do.

Report · May 05, 2020

Hi Ana,

Sorry to hear about the trouble. Will it be possible for you to share either this file or a sample file with us so that we can test this on our end? If yes, you can add the file to cloud storage and share the link either here or if you want to send it privately you can click on my name and then send a private message to me.

Regards

Rishabh