Cloud document saving not working windows 10

[michael vaden]

When trying to share document or save to cloud documents I am having the following issue. It saves indefinitely.

I tried updating, reinstalling adobe XD as well as creative cloud. Same issue. I have tried this on multiple files.

I should also mention I receive error code 61 when I try to create a new file.

[Atul_Saini]

Hi Michael,

Thanks for sharing the details and screenshots, I would request you to try the steps mentioned here: - Issue saving xd files to creative cloud and update this discussion with the results.

Thanks,

Atul_Saini

[michael vaden]

I tried those steps and there was no change.

[Preran]

Can you provide us with info on the Coresync version number?

Open Creative Cloud Desktop app > click ... > Select Preferences > Creative Cloud > Files. In some versions of Adobe XD, you can get it from the About XD page.

If you are in a rush, you can get in touch with the tech support team directly using this link Contact Customer Care

Thanks,

Preran