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Cloud document won't open

New Here ,
Apr 19, 2021 Apr 19, 2021

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When i click to open a cloud document, the progress bar gets stuck half way. I am not able to open the cloud documents. 

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi Bhawandeep,

 

We are sorry for the delay in response. We would request you to please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you're able to open it.

 

If that doesn't help, please try the steps suggested below-

 

  • Sign out from CCD
  • Open Activity Monitor/Task Manager
  • Kill Adobe Desktop Service
  • Kill CoreSync
  • Log in to Creative Cloud Desktop
  • Launch XD

 

Let us know if that helps.

 

Thanks,

Harshika

 

 

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