Cloud document won't open

[Bhawandeep5E05]

When i click to open a cloud document, the progress bar gets stuck half way. I am not able to open the cloud documents. 

[HARSHIKA_VERMA]

Hi Bhawandeep,

We are sorry for the delay in response. We would request you to please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you're able to open it.

If that doesn't help, please try the steps suggested below-

• Sign out from CCD
• Open Activity Monitor/Task Manager
• Kill Adobe Desktop Service
• Kill CoreSync
• Log in to Creative Cloud Desktop
• Launch XD

Let us know if that helps.

Thanks,

Harshika