cloud documents gone missing after reinstalling xd

New Here ,
Oct 30, 2021 Oct 30, 2021

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I uninstalled Adobe XD hoping it would fix the 'library not connecting' issue and now that I've re-installed XD my cloud files are gone. 😞 Does anyone have any ideas?

Many thanks!

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please ensure that you are signed in with the same Adobe ID using which the documents were created. In case if you are signed in with the correct email address, please check if you are able to see the documents here https://assets.adobe.com/cloud-documents ?

 

Regards

Rishabh

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