My documents are disconnected while the internet still working.
How can I solve this problem?
XD version: 41.0.12
Thank you for reporting the issue. It seems syncing issue.
Try the below workaround to resolve the issue
-Did you tried closing and reopening the file
- Quit CCD > Go to Activity Monitor > Force Quit Adobe Desktop Services > Force Quit Core Sync > Relaunch CCD for file syncing
If issue continues please let us know.
Thanks for trying the steps. Would mind also trying the steps suggested in this article: https://helpx.adobe.com/in/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud... and see if that helps?