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Cloud version history not visible

New Here ,
Feb 29, 2024 Feb 29, 2024

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Hi,

All my version history for one of my cloud files has vanished. It had about a year of collaborative work which is not lost.

I read several post regarding this issue from the previous years and it seems there is no solution to it.

 

Could someone please help?

Priyank5FC5_0-1709219840316.png

Priyank5FC5_1-1709219885090.png

Windows 10 Enterprise

Version: 22H2

OS build: 19045.3930

Windows Feature Experience Pack 1000.19053.1000.0

 

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Adobe Employee ,
Feb 29, 2024 Feb 29, 2024

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Hi Priyank,

 

Sorry to hear about the trouble. I checked and found you have an enterprise subscription, so please contact our Enterprise team directly using this link

Thanks

Rishabh

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Thanks. I posted the same question on the Enterprise community forum as I didn't find any link to contact the support team.

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New Here ,
Mar 08, 2024 Mar 08, 2024

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Hi. I posted the query on the enterprise forum but got no updates yet.

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