(Codice di errore: 86) on my XD local file

Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Adobe XD da circa 1 anno crasha spesso e volentieri. 

All'improvviso, su un file qualsiasi, schermo nero e tutto non funzionante.

Devo spegnere il mac forzatamente.

 

Succede solo mentre utilizzo XD.

Ho scritto all'assistenza, che mi ha consigliato per almeno 10 volte sempre le stesse cose (disistalla, formatta, nuovo user, aggiorna,...).

Alla fine dopo 1 mese ho lasciato perdere.

 

Oggi dopo l'ennesino crash, il file su cui stavo lavorando (salvaot in locale) restituisce l'errore in oggetto: 

(Codice di errore: 86).

Ho letto che in tanti hanno avuto questo problema, da circa 2 anni, e nessuno è risucito a risolvere.

Praticamente credo quindi che il mio file sia andato a finire male, e che dovrò rifare il lavoro.

Inaccettabile.

Io pago ogni mese per i servizi, perchè giustamente mi servono per lavorare.

E mi ritrovo a dover fare il lavoro per 2 volte.

 

Attendo le solite risposte: crea un nuovo user, hai controllato gli aggiornamenti?, apri il file su un altro cpu e vedi se lo salva, inviaci le caratteristiche del mac, lo screenshot, e bla bla bla.

Nel frattempo dovrò cmq rifare il lavoro, visot che esisotno le scadenze, e questo modo di fare assistenza non aiuta.

 

Penso che passero a FIGMA.

Siete Pessimi.

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correct answers 1 Correct answer

Community Beginner , Jun 21, 2022 Jun 21, 2022

As you can imagine that file was a job, and I couldn't wait for your response (belated as always).
I was forced to redo the document, thus wasting time.

Waiting for the day that someone will sue you for these problems you create who pays you handsomely.

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi @marco.milanese,

 

We are sorry for the frustration. We would feel the same in your situation. We'll try our best to recover your file. Is it possible for you to share the XD file with me over a private message? 

  • What was the date and time (mention time zone) on which you experienced this issue?
  • Is the document located on external drives (USB drive, external HDD/SSD) or a shared network?
  • Was the file(s) on the external drives, network shares, and/or folders synced to the cloud at any point in time?
  • Have you observed similar issues with files from other software?
  • Did you perform a forced shutdown of the computer or experience a power loss before this incident?
  • Are you the author of this document, or was it shared with you?
  • What is the name and version of the antivirus software running on your computer?

 

We will try our best to investigate and escalate the issue to the team.

 

Thanks,

Harshika

 

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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As you can imagine that file was a job, and I couldn't wait for your response (belated as always).
I was forced to redo the document, thus wasting time.

Waiting for the day that someone will sue you for these problems you create who pays you handsomely.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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