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[Collaboration]-Prototype link and XD file aren't showing the same data when coediting is enabled.

New Here ,
Jan 21, 2020 Jan 21, 2020

Hey There, 

 

Our adobe prototype link has different content ( is more up to date) then the actual XD file. 

 

We are working in the coediting space and we have lost a bit of work. Our owner of the file cant even access / open the file anymore. 

 

If someone can help us that would be great 

 

V

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TOPICS
Data loss , Product performance , Prototyping
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Adobe Employee ,
Jan 21, 2020 Jan 21, 2020

Hi Vivek, 

 

We are sorry to hear you are having trouble using Adobe XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Have you tried to copy paste the content from the prototype mode into a new document and then create a new link?
  • Is it happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

 

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New Here ,
Jan 21, 2020 Jan 21, 2020

Hey Harshika,

 

We are using windows 10 and running adobe xd 25.3.12,

it just this specfic file. 

 

The XD file itself doesn't match the protoype link - and the prototype link is more up to date

 

 

 

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New Here ,
Jan 21, 2020 Jan 21, 2020

Also, thought I would mention that this file was built with the co-editing feature in adobe xd

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Adobe Employee ,
Jan 22, 2020 Jan 22, 2020

Thanks for sharing the information. Would you mind sharing the link of the file and the file itself with me over a private message so that I can test at my end?

 

Thanks,

Harshika

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New Here ,
Jan 22, 2020 Jan 22, 2020
LATEST

Just sent you a private message 

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