Color picker picks up the light color in Adobe XD.

[yzrh_SAITO]

iOS：バージョン10.15.1

AdobeXD：バージョン　24.1.22

スポイトで色を拾うと少し薄い色を拾っています。

Photoshopのように細かい設定がないので、この場合はどうすればよいのでしょうか。

これから、アンインストールしてからインストールを試してみます。

Translate by mod.
When I pick up the color with a dropper, I pick up a little lighter color. Since there is no detailed setting like Photoshop, what should I do in this case?
Now try uninstalling and then installing XD app.

<The title was renamed by moderator>

Moderator notes
This post was written in Japanese. However, although many answers are received, there are no answers in Japanese.
This thread may be more useful globally than Japanese. and moved it from the Japanese community to the global community.

[emanuelm91849361]

I've been experiencing the same bug ever since I started using XD over 6 months ago. It has never worked for me, is there really still no fix for this?

[michaelm98873617]

I have the same problem, and App design without a working color picker is not really fun

[gasanoff]

Same issue,

[miac11318964]

Hi,
I have the same problem. Has been working fine for months, but now I got this instead.
Couldn't seem to find the solution anywhere.

Win 10. Ver. 1709

[djfrank_g]

well I had that problem for about a year and was getting frustrating using the color picker.. well I clicked on the Point Sample and did not choose 3x3 or 5x5  just the normal one and it was current layer.. well i clicked "All Layers" and I finally worked.. Literally just now.. Now I am using Adobe PhotoShop Elements 12..but that might help in any of the PhotoShops..let me know if it works for you..

[miac11318964]

I'm not sure what you mean?

[Karma247035500wsu]

https://gyazo.com/19d728658c6a116c7c2bcd70cd53e673

this is an image of what the person meant like 4 years ago. figured i'd upload it for someone else who might not understand

[tpsoniq]

Same Issue here

Using Windows 10 build 18362. Quadro P620

[HARSHIKA_VERMA]

Hi there,

Sorry to hear that you're having trouble using a color picker in XD. I would like to know a few more details like: -

• Have you installed the latest updates to your graphics drivers? If not, please visit the manufacturer's site to check for and apply the latest updates to graphics drivers.
• What is the version of XD you are using?

Please let me know if you have any issue with this. I'd be happy to help.

Awaiting your response.

Thanks,

Harshika

[Roselin27]

Hai @HARSHIKA_VERMA  am facing the same issue i dono what to do now. am getting annoyed whenever i need for color picking tool. Please help me out. 

am using macOS Catalina Version 10.15.7

XD version: 30.0.12.12

[sergiol65256471]

I'm seeing the same thing.

Windows 10 Pro

Build 1909

OS Build 18383.387

Adobe XD

Version 22.7.12.3

[HARSHIKA_VERMA]

Hi there,

Sorry to hear that you are facing trouble with color picker in Adobe XD. Could you please confirm if this is happening with all the files or with a specific file? I would request you to please update the graphic card drivers. Please visit the manufacturer's site to check for and apply the latest updates to graphics drivers. Let us know if that helps.

Thanks,

Harshika

[sergiol65256471]

Happening with all files including new ones.

Literally just updated to the latest nVidia drivers, version 436.48. My video card is a GeForce RTX 2080.

This issue doesn't happen with any other UWP app that has a color picker (also just checked the XAML Control Gallery and the ColorPicker sample works as expected). Looks like XD uses a custom color picker, so it doesn't appear to be a generalized UWP problem.

Hope that helps narrow down the problem because the app is very difficult to use without being able to design with colors properly.

[HARSHIKA_VERMA]

Thank you for sharing the details. In order to proceed further, we will need to investigate the log files from your machine. Please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html> After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message. Please send the URL of this forum post for reference. To send a private message, please see the instructions in the attached screenshot.

Let us know if you face any issues with this. We would be happy to help.

Thanks,

Harshika

[licence_4w29876670]

Hello,
I have the same problem!
Did you find a solution ?

It is very painful
Thanks
Sebastien

[sergiol65256471]

No resolution yet. Haven't heard back from Adobe support after sending the log files.

Even the recent new version exhibits the same issue.

[licence_4w29876670]

Okay I find myself really stuck on my projects. It's completely crazy this situation.

[jdigga]

Any update on this. Having the same exact issue.

nvidia drivers are updated

2080ti 

[licence_4w29876670]

I am disgusted and angry. I reinstalled my pc to fix the problem. 

It did not work, the palette under XD does not work.

Always the same bug !!!!

[HARSHIKA_VERMA]

Hi there,

We are sorry that you are facing trouble. We have a similar discusion going on here: https://community.adobe.com/t5/Adobe-XD/Color-picker-picks-up-the-light-color-in-Adobe-XD-in-macOS-1.... 

This is the bug that the team is tracking with apple. Please try the workaround solution mentioned in the above mentioned post. Let us know if that helps.

We are sorry for the inconvenience.

Thanks,

Harshika

[jdigga]

Hi Harshika,

Thanks for replying. Unfortunately, these are 2 different issues. The Japanese user is having issues with color profiles. Also, I am using a windows machine.

My issue is that the color picker isn't showing black which is unrelated to color profiles.

The first image shows how my color picker looks currently. It should look like the 2nd image below this.

[Earth Oliver]

How is this still broken nearly two years later? I'm using win10 and have the same blown out color picker.

[igorj9660999]

Hi there, 

I had the same issue. I'm using an Nvidia Geforce 1070ti with the latest nvidia driver. 

My issue was that the nvidia driver was faulty. I checked it by disabling it in the device manager. 

After I confirmed it was the Nvidia driver at fault i removed it using DDU utility (Just google it) normal uninstall won't work. 

Than i installed the latest Nvidia driver from nvidia website and it worked!

[briton_b90162280]

The eyedropper tool in xd is picking the wrong color. In the attached gif, I show that it's not functioning correctly. This is kinda a nightmare and even though I just updated to version 24.4.22.1 after I noticed the but and it still isn't working correctly.

[Shwetha Diwanji]

Hi Briton,

Thank you for reaching out and sharing your feedback. The team is aware of the issue and is working on it to fix it. You may see the improvements in the future releases of  XD.

Sorry for the inconvenience.