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could not load the document

EzioWang
New Here ,
Mar 03, 2017 Mar 03, 2017

As same as title, I just can't load XD file.

I had already recorded screen video. This is the link:  could not load the document - YouTube 

How should I do?

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correct answers 1 Correct answer

elainecc Adobe Employee
Adobe Employee , Mar 09, 2017 Mar 09, 2017

It's likely you're experiencing this issue: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedback : Feature Reques…  Upvote it so that we can notify you when this issue is resolved. This should be fixed soon!

-Elaine

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elainecc Adobe Employee
Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

Question: are you able to open a UI kit?

Thanks,

-Elaine

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vibo
New Here ,
Mar 09, 2017 Mar 09, 2017
In Response To elainecc

I trying open ui kit, but i see this error: http://joxi.ru/812MWJltDMWvrJ

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elainecc Adobe Employee
Adobe Employee ,
Mar 09, 2017 Mar 09, 2017
LATEST
In Response To vibo

It's likely you're experiencing this issue: [Windows] Cannot save file for users with complex characters in user names (G13648) – Adobe XD Feedb...  Upvote it so that we can notify you when this issue is resolved. This should be fixed soon!

-Elaine

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