Solved: could not open XD file after I register XD. - Adobe Product Community - 9602055

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seungsooh47608257

New Here ,

I have few XD files that I worked with XD trial version.

after I paid for XD, these XD files cannot be open.

please let me know why this situation has happen and how to solve.

Best regards,

577

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1 Correct answer

Preran

Adobe Employee , Jan 12, 2018 Jan 12, 2018

1 Reply 1

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Correct answer by Preran

Adobe Employee ,

LATEST

Hi Seungsoo,

Can you try the following:

- Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

- When using the CC cleaner choose the step to Fix the host file.

Let us know if it helped.

Thanks,

Preran

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