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Crash after cloud document load

Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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I have huge documentation of our company product, but after load in last version XD just crash. I tryed to download localy, did not help. It blocks my daily work! Downgrade to v37 is impossible becouse file is saved in 38. I really need solution or contact to someone who could help me solve it. Thanks

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Crash on windows, Data loss, Open and save docs, Product performance

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Hi, have you checked if there are any updates for the Creative Cloud app? Does this problem also occur with other cloud files? Try going to the following address: assets.adobe.com, log in with your Adobe account, download the file and see if it opens.

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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Děkujeme za vaši odpověď! Stejně jako jsem psal, testoval jsem na verzi 38, jedná se o nejnovější a jediné vydání verze 38 dostupné v CC. Také jsem testoval se staženými daty, nepomohl. Tento problém je pouze s tímto souborem, ale nejdůležitějším souborem.

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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Thank you for your respond. Like i writen, i tested on version 38, it is the latest and only one release of 38 version available in CC. Also i tested with downloaded data, didnt help. This problem is only with this file, but most important file.

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Community Beginner ,
Mar 30, 2021 Mar 30, 2021

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today update to 38.1.12 and still crashing 😞

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Hi, try uninstalling Adobe XD via Creative Cloud Cleaner tool. This will also delete any corrupt files. After the procedure, install Adobe XD again and check if the problem persists.

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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Still i have this issue, cleaner tool doesnt help. Was needed to uninstall whole adobe package, PS, AI, PP, AE etc. After that I'm able to open file, but not on first try. Need almost 6 crashes for one open, crazy! Any ideas? Could i find somewhere log with more info? Thanks

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Hi, you can use Creative Cloud Log Collector tool to collect all errors

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