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[Crash/load]-Cloud Document won't open - Says it's still syncing in XD

PineCove-5j03AX
New Here ,
Mar 30, 2020 Mar 30, 2020

But's it's not syncing with any other computer. How can I fix this. I need to keep the same file, not create a new one.

TOPICS
Open and save docs , Product performance
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HARSHIKA_VERMA Adobe Employee
Adobe Employee ,
Mar 30, 2020 Mar 30, 2020
LATEST

Hi there,

 

We are sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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