crashes and hoving

[astha5E40]

When I started using XD, it was pretty good but recently its gotten to slow and either hivers endlessly or crashes. What do I do, I cleaned up my system still no response, feels like its never gonna be good again.

[italosan]

Hi, what version of Adobe XD are you using? What are the features of your computer?

[astha5E40]

I'm using the latest version of XD. My specs are 120GB SSD . Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz 2.10 GHz. 64-bit operating system, x64-based processor 8GB RAM. 

Windows 10 Pro version 20H2

[italosan]

Thank you for providing us with the requested information. Have you already tried uninstalling and reinstalling Adobe XD again? Have you checked if there are any updates available for your OS?

[astha5E40]

No. I haven't tried doing that, but I would certainly do it. Thank you so much 🙂 .

[italosan]

Keep us updated 🙂

[astha5E40]

Yes I'll do 🙂 

Thanks.

[astha5E40]

And Also, there is this issue with type tool, whenever I use it or edit existing type, XD hangs up, sometimes saving the document helps but mostly it doesn't sort. And even if I restart the app, things still act the same way.

[italosan]

Could you post a screenshot or a short video? This would help us a lot to understand the problem.

[astha5E40]

Error video 

[astha5E40]

This Problem doesn't sort. Im really fed of XD.

[HARSHIKA_VERMA]

Hi there,

We are sorry for the frustration. Would you mind doing an AlT + TAB to refocus XD window and the return to XD and see if that helps? Are you experiencing the issue with XD 38.1 version?

We'll try our best to investigate the issue.

Thanks,

Harshika