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Creating a new folder while exporting asset crashes XD.

New Here ,
Oct 09, 2020 Oct 09, 2020

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Hello!

 

Whenever I am exporting assets, in the Save as dialog box, I click create new folder in the bottom left, it crashes the whole of XD. It freezes and then I also can't force quit the application so then I have to force shut down my Mac to then start it all up again. So I try and create all my folders first - is the obvious way around but it shouldn't be doing this.

 

This only ever happens when I create a new folder so I think this is a bug.

Harriet x

 

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TOPICS
Crash on mac , Product performance

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Adobe Employee ,
Oct 09, 2020 Oct 09, 2020

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Hi Harriet,

 

Sorry to hear you are facing crash issue while exporting an asset into a new folder. I am unable to reproduce the same at my end. A few more details would be helpful like-

 

  • The OS and XD version of your machine.
  • Is it happening with a specific file or all the files?
  • Is it happening with a specific asset or all the assets?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Oct 09, 2020 Oct 09, 2020

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Hello! 🙂

 

My OS is 10.15.6 Catalina

XD version is 33.1.12.4

 

Happening with all files, isnt with a specific asset as it's just whenever I click create folder it then just crashes completely or it lets me name the new folder then crashes 

 

 

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