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Data loss after updating Adobe XD, days of work lost

New Here ,
Jul 01, 2021 Jul 01, 2021

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Hello,

when I opened a file today I was working on just yesterday (saving every now and then), I found out, that I can only work on a 5 days old version from 25th of June. All newer versions are lost and don't show up in the documents history. I tried to share the file on tuesday. That didn't work smooth. Also I updated to the latest version. 

I tried to log out, log in again. Reboot the system. Asked my colleague to open the file: It's gone in her cloud.

Is there any way to recover my versions?

 

my Logfile is AdobeLogs_20210701_093333_103-win.zip

 

{Renamed By MOD}

Best regards and thank you in advance

Chris

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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Hi Chris,

 

We're so sorry to hear about the trouble. Please look for the copy of the file at the below-mentioned location:

 

Windows: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac: ~/Library/Application Support/Adobe/Adobe XD

 

These are temp locations for auto-save. The file name could be different with random letters, so you might need to manually look for it. The best way to look for the file is through a local timestamp.

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Hi Rishabh,

 

thanks for your reply.

unfortunately I only found documents with timestamps from today in that folder. A recovery isn't possible that way.

Is there another trick?

 

Regards

Chris

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Adobe Employee ,
Jul 01, 2021 Jul 01, 2021

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Thanks for trying, Chris. I'll escalate this further so please share your Adobe ID and the actual XD file by adding them to a shared location like Google Drive or DropBox and then send it through DM by clicking on my name.

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