Deleted my cache and now I can not open a cloud document.

Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Some days ago I cleaned my Mac with a cache cleaner software, since then I cant not open a shared XD file witch Im working with a team.

 

So now the loading bar is stuck around 75%.

I have a really bad deadline tomorrow and I need an urgent fix, I could always download my file from the cloud and work in that version but is not an option lon g term because other members of the team will continue working on the link we already shared.

I tried to unistall and re install XD but did not help.

 

Any ideas? 

Thanks.

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Data loss , Open and save docs

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Adobe Community Professional , Mar 13, 2021 Mar 13, 2021
I hope you figured out how to solve your problem, but try running the Creative Cloud Cleaner tool: Use the Creative Cloud Cleaner tool to solve installation problems  And also as you've seen, some cache cleaning tools can be a problem. I never run them and mostly on a Mac they are not needed.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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May be you can restore your system to any previous point?

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Adobe Community Professional ,
Mar 13, 2021 Mar 13, 2021

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I hope you figured out how to solve your problem, but try running the Creative Cloud Cleaner tool: Use the Creative Cloud Cleaner tool to solve installation problems 

 

And also as you've seen, some cache cleaning tools can be a problem. I never run them and mostly on a Mac they are not needed.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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