Design system displaying within adobe.assets.com but not XD library.

New Here ,
Mar 21, 2022 Mar 21, 2022

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As a design team we are working with a shared design system library across multiple files, and this has been working great for the last 3 months. (I am not the owner of the shared library).

Unfortunately, last Wednesday my library disappeared from XD, strangely I can see it within my assets.adobe.com but it is not displaying within My Library within XD. When I try to add the library it does not appear under ‘All Librarys’ only my personal one is now displaying. It was displaying fine with the Link icon next to it previously.

 

I have tried a few solutions since then including, signing out and back in again, uninstalling XD and even uninstalling Adobe CC but the problem persists.

 

Any help or advice on this would be greatly appreciated. Thanks. 

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How to , Product performance

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi @defaultnvb897tm21tw,

 

We are sorry for the delay in response. Are you still experiencing the issue? If yes, please ensure you're logged in with the same account from which you've created the library within XD and the Creative Cloud desktop app. 

 

If that doesn't help, please connect with us directly using our contact us page so that we can help you.

 

Thanks,

Harshika

 

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