Hello, I don't understand, I can't create a new document, here is the window that appears when I launch Adobe XD:
So, I can't do anything except maybe open a document on my computer, but since it's my first time using Adobe XD ...
This is version 35.1.12. I tried uninstalling, reinstalling, or installing the older version, but nothing helps. I did not find any similar problem on the internet ...
Has this ever happened to any of you? Does anyone have a solution?
Thank you very much for your precious help. 🙂
We are sorry to hear you are unable to use XD. Would you mind uninstalling XD using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and use the cleaner tool and install the XD app again?
Let us know if that helps.
Hi, thank you for your reply but unfortunately it doesn't change anything... 😞 I still have the same blank window.
Do you have an other idea ? 🙂
Thanks a lot
I am extremely sorry to get back to you on this so late. If you're still experiencing the same issue. I would request you to please share your Adobe ID with me over a private message so that I can check at my end.
For immediate assistance, you may also get in touch with us directly using this link: https://helpx.adobe.com/contact.html
Note: Please add the url of the post while sending a PM.