DraftXR

[Krum5C77]

Hi I have a problem using plugin DraftXR

. Error server: "DraftXR failed to create the draft. Make sure you are connected to the internet. You can try reloading the plugin the using shortcut..." My internet is good, i chek to Wi-fi

[gianvitulano]

Hi Krum,

we need more information to help you. Which version of Adobe XD are you using it? Have you checked for updates for the plug-in? Does this problem occur with all files?

[Krum5C77]

My colleague solved the problem by changing the format of the photo from JPEG to PNG. I have a new problem, I can't delete Draft. The dialog box writes to check your internet connection. With the latest version of Adobe XD 3 4 days ago it was updated. I don't know what's going on and I apologize. Thank you very much Adobe.

[Krum5C77]

And twice I uninstalled the login and reinstalled it.

[Krum5C77]

Thank you for your cooperation. I had to uninstall a few times and reinstall but it worked. 

[Meg24129277t249]

Did you uninstal draftXR or adobe XD? Thanks!

[Krum5C77]

Only plugins, but still not working. I think my PC is problem. I will demonstrate VR or AR and i use horizontal and vertical scroll position in Adobe XD. Resulting is very good. 

[gianvitulano]

Hi Krun,

could you please answer Meg’s question?

[Krum5C77]

Yes and now working. ☺️

[oliverm396326]

Hello guys please I need help my DraftXR can't test in all of my browser... They just keep on loading. 😞

[Krum5C77]

Hey, try to uninstall and install plugins or uninstall and install Adobe XD. Sometimes plugins DraftXR lose interest connect and need to uninstall and install.

[arthur.]

I am also facing the same error. I have tried everything, from uninstalling/ and reinstalling my the adobe XD and the draft XR plugin.I even decided to wipe out out my machine and reboot windows and I am still facing the same errors. I dont understand how my wifi is working for evething else exepect for the plug in. I am not a coder but i feel there must be a bug somewhere in the dev console 

[Krum5C77]

Hi try replacing JPEG with PNG, if that doesn't work try uninstalling the plugin and XD and then installing a new one. Also check your internet connection.

[Rishabh_Tiwari · Accepted solution]

Hi @arthur. ,

Sorry to hear about the trouble. Please try the suggestions shared by @Krum5C77. If that doesn't help, please connect with the plugin developer. To contact them, please launch Adobe Creative Cloud > Stock & Marketplace > Manage Plugin > DraftXR > Get Support.

Feel free to reach out if you need any further assistance.

Regards

Rishabh