Drag and drop problem in Windows

New Here ,
May 04, 2022 May 04, 2022

Copy link to clipboard

Copied

I am working in a corporate environment on Win 10 (21H2) and the latest Adobe XD version (50.0.12.14).

I cannot drag and drop (or copy paste) any assets (jpg, png, svg ...) from Windows Explorer into XD and get always the "Forbidden" icon.

I read through the threads and found the solution with the registry key:

Setting Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA from 0 to 1 solved the problem and drag and drop works after a reboot. But the policy is reset with every login to my domain which renders the workaround useless.

 

Here is my question: This is a thoroughly discussed problem for many users in coporate environments that exists now for many years, but was not fixed by Adobe.

 

The change of the registry key is no solution because the key was set deliberately by our IT for good resons as they say.

Why is Adobe unable to provide a fix for it? Too complicated? The XD developers are too busy to ask the developers of PS, AI, PR or AI (drag and drop always worked and works in all other Adobe apps) how they have done it? The product managers ignore their customers?

So please get your product right and fix basic problems before of working on new "features".

 

 

Views

190

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 31, 2022 May 31, 2022

Hi @Helmut243151150cd5 ,

 

Sorry to hear about the trouble. If you're still experiencing the issue, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/unable-to-drag-and-drop-images-into-adobe-xd-on-windows-machine/m-p/9205660#M2834 and let us know if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate
Adobe Employee ,
May 04, 2022 May 04, 2022

Copy link to clipboard

Copied

Hi @Helmut243151150cd5 ,

 

We are sorry to hear you are experiencing the issue with dragging and dropping images into XD. Could you please let us know if you've started experiencing the issue with the latest release? 

 

Please also share the screenshot or a video showing the drag-drop and copy-paste not working.

 

We will try our best to investigate.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2022 May 31, 2022

Copy link to clipboard

Copied

LATEST

Hi @Helmut243151150cd5 ,

 

Sorry to hear about the trouble. If you're still experiencing the issue, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/unable-to-drag-and-drop-images-into-adobe-xd-on-... and let us know if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines