We are sorry for the frustration. If you are on an enterprise team license then we would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html
If not, then contact your admin and ask them to create a case or start chat through the admin console for immediate assistance.
Let us know if you face trouble connecting with the Enterprise team.
I have no access to Admin Console. I contacted my admin, he created a case, but I'm still waiting, since yesterday all day long, and today too. I'm just desperate, I need my cloud file to finish a job... all my bosses are waiting for that!
I just need 1 cloud file to work in my local machine... you could solve the enterprise/personal profile problem after that!