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Enterprise and Personal Profile - Creative Cloud files - too confusing!

Participant ,
Dec 28, 2021 Dec 28, 2021

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My company changed the contract form with Adobe plan, and now I can't view my Creative cloud files I was working on it, in my Enterprise profile. 

 

It happened because with the change of contract, my Enterprise profile is set as a "free account", and my Personal Profile is now the p"paid account". 

 

But my working files in the past days are in the Enterprise profile! And I have until 30th December to deliver a job! WTF Adobe!

 

Since Enterprise / Personal Profiles where created in September, I'm having this boring situations... it's too confused!

 

 

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Adobe Employee ,
Dec 28, 2021 Dec 28, 2021

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Hi fnonaka,

 

We are sorry for the frustration. If you are on an enterprise team license then we would request you to please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html 


If not, then contact your admin and ask them to create a case or start chat through the admin console for immediate assistance.

 

Let us know if you face trouble connecting with the Enterprise team.

 

Thanks,

harshika

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Participant ,
Dec 28, 2021 Dec 28, 2021

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I have no access to Admin Console. I contacted my admin, he created a case, but I'm still waiting, since yesterday all day long, and today too. I'm just desperate, I need my cloud file to finish a job... all my bosses are waiting for that!

 

I just need 1 cloud file to work in my local machine... you could solve the enterprise/personal profile problem after that!

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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I can understand your frustration. Could you please share the case number your Admin opened with the support team so that I can escalate the issue to the team for urgent assistance?

 

Thanks,

Harshika

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