Error 191, tried many troubleshooting options.

Report · Jan 27, 2019

Hi there, I've explored many of the solutions others have found for error 191, to no avail. I was with support for a few hours last night and they are contacting me back with a higher tier representative. I decided to reach out to the forums, maybe the folks here have new suggestions I could try.

Here's the error log:

Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:14.0.42.14
FATAL: Error occurred in install of package (Name: UWPAssets Version: 14.0.42.14). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETR5CAB.tmp\1\SparklerApp\SparklerApp.appx
14.0.42.14
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:

Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR5CAB.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

false

with error code 1
ERROR: Failed to install UWP Appx Package
-------------------------------------------------------------------------------------

Report · Jan 28, 2019

Thank you for reaching out. If you have tried the solutions for Error 191 provided here on the forum and in this article Error code 191 when installing XD on Windows I suggest that you continue working with the support team at Adobe.

I do not have anything other than what is already mentioned in the doc to help you, but it is possible that the other experts here have insights that I don't. Stay tuned for responses.

Thanks,

Preran

Report · Jan 28, 2019

Thank you, I'll definitely report back what support has to say.