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Error 2143

Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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I'm having trouble opening a cloud document. This is on Windows, latest version of Adobe XD/CC is installed.

 

The document opens and immediately starts saving (without any changes), then displays the following:

claudiam-noesis_0-1604330401856.png

It's a little ironic that an application devoted to user experience uses unhelpful error messages like "Something went wrong", then suggests a non-solution to whatever the problem was.

 

I cannot open a previous document, since I want to keep the current published links of this document: they are shared with the client and their own teams. Every time Adobe XD is updated, a new error crops up that requires the users to recreate all their links, artboards, etc. It's completely unsustainable when you have to work with demanding time constraints.

TOPICS
Data loss, Open and save docs, Product performance

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correct answers 1 Correct answer

Adobe Employee , Nov 02, 2020 Nov 02, 2020
Hi there, We're sorry to hear about the trouble. Could you please try the steps shared here: Sign out of XD and CC Desktop app. Close CoreSync and all Adobe related processes from the task manager/activity monitor. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check if you are able to open the file. If that doesn't help, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-2143-trying-to-open-a-cloud-document/m-p/10752604?page=1#M19126...

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Hi there,

 

We're sorry to hear about the trouble. Could you please try the steps shared here:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related processes from the task manager/activity monitor.
  3. Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check if you are able to open the file.

 

If that doesn't help, please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-2143-trying-to-open-a-cloud-document/m-p/10752604?page...

Regards

Rishabh

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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I'm amazed that this actually worked, since it never helped with previous issues. But thankfully it did.

I appreciate your reply/guidance.

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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Glad to hear that! Feel free to reach out if you have any other questions or issues. Thanks!

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