Error 44:76 in Adobe XD when creating prototype links

[Ronnel5C06]

****IMPORTANT - ADOBE XD TEAM, PLEASE FIX THIS PROBLEM ASAP!

I'm currently using Adobe XD 51.0.12.6, which is the most current version. Whenever I create a link to a prototype, I get an error 44:76 message. After consulting with Adobe Support, they told me to contact my internet service provider.

After meeting with my internet service provider, we decided to perform a Speedtest on my computer. These were the results:

1) When my computer is running XD and creating a prototype link it pings at 565 ms (please see attached picture)

2) When my computer is doing nothing, it pings at 9 ms (please see attached picture)

My ISP pointed out that it's taking a long time to ping whenever I create a prototype - this is a really big problem since my designs are for a project and I tried everything from reducing the number of artboards, shutting down coresync, and even connecting my computer on a hard line.

ADOBE, CAN YOU PLEASE FIX THE PING PROBLEM????

IT SEEMS THAT THE SERVICE THAT IS USED TO CREATE PROTOTYPES TAKES A LONG TIME.

TO ALL ADOBE XD USERS OUT THERE, ESPECIALLY THOSE USING THE CURRENT VERSION PLEASE TAKE NOTE OF THIS!

THE PRIMARY PROBLEM IS THE PING ISSUE!!!!!

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[alexfrejus]

I have the same problem !!!

That is definitely unacceptable

[alexfrejus]

Do you have an Apple M1 Max ?

[siavosh24955310mhdg]

i have apple M1 max and have same problem !

[HARSHIKA_VERMA · Accepted solution]

Hi All,

We are sorry for the delay in response. We would like to follow up on your issue. I assume the sync services has impacted your workflow on that specific day.

Please let us know if you are still having issues. I will try my best to help.

Thanks,

Harshika

[siavosh24955310mhdg]

HI , 

i stiil have same problem .

i can't have any access link !

[HARSHIKA_VERMA]

Hi @siavosh24955310mhdg,

Sorry to hear you're still experiencing the issue. Would you mind sharing the XD and the OS details of your machine? Could you please share the link with me over a private message so that I can check at my end?

Does that happen with all files?

I will try my best to help.

Thanks,

Harshika

[camilleb64841972]

Hi, same problem here since a few days now. I've tried each method recommended all over the Support Community and Error 44:76 occured again and again. FYI this happen with all my XD files, not a specific one.

Pretty frustrating to share good old PNG with my clients instead of animated prototypes...

Please someone help?