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Error 500 when installing XD

New Here ,
Apr 25, 2021 Apr 25, 2021

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I can download and install every other app, except for Adobe XD. Everytime I try i get "XD Installation failed, error code:500.

adobeXD.jpg

 

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Adobe Employee ,
Apr 26, 2021 Apr 26, 2021

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Hi there,

 

We are sorry to hear you are unable to download Adobe XD. Would you mind trying the solution suggested in this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500 and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Feb 13, 2022 Feb 13, 2022

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I don't use windows defender. I use Zone Alarm. 

So : article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500 does not help.

 

John

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