Error 500 when installing XD

[gobbog77]

I can download and install every other app, except for Adobe XD. Everytime I try i get "XD Installation failed, error code:500.

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are unable to download Adobe XD. Would you mind trying the solution suggested in this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500 and let us know if that helps?

We will try our best to help.

Thanks,

Harshika

[John231400065bhm]

I don't use windows defender. I use Zone Alarm. 

So : article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error500 does not help.

John