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Error 5703 in XD 42.1 version on windows machine

New Here ,
Aug 19, 2021 Aug 19, 2021

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Hi there, 

 

I can't open XD error 5703. I read the conversations from the forum, it seems like it's an ongoing issue which has not been fixed to this day.

 

Hopefully experts from the Adobe team is seriously working on it. This is an urgent matter as I need this app to work on important projects.

 

Please help fix this issue asap.

 

Thanks

 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the XD forum so that proper help can be offered.

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi there,

 

Sorry for the trouble. We would request you to please try the solution suggested in this post: https://community.adobe.com/t5/adobe-xd/erro-5719-ao-abrir-o-adobe-xd/td-p/12327173?

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Hi Harshika,

 

Thanks for your reply. But the thread of conversations are confusing and way to techy. Is there anyway you could contact me for a step by step process to resolve this issue. I already try the max I can (uninstall/reinstall/reboot etc...)

 

Thanks in advance for your help in this matter

 

Kind regards

Virginie

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