• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error 5719 while opening Adobe XD

New Here ,
Sep 10, 2021 Sep 10, 2021

Copy link to clipboard

Copied

I am having trouble oepning Xd with this error message. I have uninstalled and re-installed the programme and still get the same message. 

Seen this to help but my computer can not find gpedit.msc when I try and search for it.
I can not create a new user either.

  • Open Local Group Policy Editor Using Run
  • Press the Windows key + R to open the Run box.
  • Type gpedit.msc and press Enter.
  • If prompted by UAC, click on Yes.
  • Go to User Configuration > Administrative Templates > System
  • Disable Download missing COM components
  • Launch XD, if it fails then try after rebooting the machine.
  • If it still fails, try disabling the Download missing COM components from Computer Configuration also.



MitchellLawrenceDesigns_0-1631276735298.png

 

Any help would be fantastic thankyou!

TOPICS
Crash on windows , Known Issue , Product performance

Views

495

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about the trouble. Since you have already tried the suggestions, if you have an Enterprise Account, please contact your Admin or contact us using this link https://helpx.adobe.com/enterprise/using/support-for-enterprise.html and if you have an individual subscription, please contact us using this link https://helpx.adobe.com/contact.html

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

LATEST

Sign out of windows and sign back in, this fixes it for some reason (despite restarting the PC not fixing it, strange). All the convoluted "fixes" from Adobe don't work half the time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines