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Error 5719 while opening Adobe XD

New Here ,
Sep 10, 2021 Sep 10, 2021

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I am having trouble oepning Xd with this error message. I have uninstalled and re-installed the programme and still get the same message. 

Seen this to help but my computer can not find gpedit.msc when I try and search for it.
I can not create a new user either.

  • Open Local Group Policy Editor Using Run
  • Press the Windows key + R to open the Run box.
  • Type gpedit.msc and press Enter.
  • If prompted by UAC, click on Yes.
  • Go to User Configuration > Administrative Templates > System
  • Disable Download missing COM components
  • Launch XD, if it fails then try after rebooting the machine.
  • If it still fails, try disabling the Download missing COM components from Computer Configuration also.



MitchellLawrenceDesigns_0-1631276735298.png

 

Any help would be fantastic thankyou!

TOPICS
Crash on windows, Known Issue, Product performance

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Since you have already tried the suggestions, if you have an Enterprise Account, please contact your Admin or contact us using this link https://helpx.adobe.com/enterprise/using/support-for-enterprise.html and if you have an individual subscription, please contact us using this link https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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